1. General Information
This shipping policy applies to all orders placed through our website istanbulcocaineonline.com (hereinafter referred to as “we” or “our”). By placing an order, you agree to the shipping conditions described below.
2. Delivery Areas
We deliver our products to the following regions:
- Germany (all federal states)
- EU countries (availability may vary – please check at checkout)
- International (selected countries – shipping upon request)
3. Delivery Times
- Germany: approx. 1–3 business days
- European Union: approx. 3–7 business days
- International: approx. 7–14 business days
Exact delivery times may vary depending on order volume, holidays, or logistical circumstances.
4. Shipping Costs
- Germany: [insert amount] EUR flat per order
- EU: [insert amount] EUR
- International: depending on the destination country (shown at checkout)
For orders above [insert amount] EUR, shipping is free (only within Germany).
5. Carriers
We cooperate with reliable shipping partners (e.g., DHL, Hermes, UPS) to ensure fast and secure delivery. All orders are carefully and discreetly packaged.
6. Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery online at any time.
7. Delivery & Handling
- Please make sure the delivery address is correct.
- If you are unavailable, the courier may leave the package at a pickup point or attempt another delivery.
- Delays caused by incorrect address details are not our responsibility.
8. Damaged Shipments
If a package arrives damaged, please report it immediately to the courier and contact us within 48 hours. This ensures quick resolution and, if necessary, replacement.
9. Undeliverable Packages
If a shipment is returned to us due to incorrect details or repeated failed delivery attempts, we reserve the right to charge the shipping costs again if the order is to be resent.
10. Contact
For any questions regarding shipping or your order in Prague, please contact us:
[Name / Company]
[Email Address]
[Phone Number – optional]